How did we do? Share your experience with us.

Once your truck is delivered Isuzu Australia will send you a short survey via email about your recent purchase with Suttons Trucks.

You will receive surveys after each truck purchase, truck service or retail parts purchase.

By submitting the survey, you’ll enter into Isuzu Australia’s monthly prize draw, with a chance to win $1,000 in retail vouchers or $2,000 in dealer credit for service and parts.

Your feedback means a lot to our team, we read every response we recieve to help us to continue to raise the bar.

If you feel we didn’t quite earn a perfect 10/10, we would love the opportunity to hear from you directly and make things right.

We truly appreciate your time, your feedback, and hopefully that 10 out of 10.

Once your new truck is delivered you may receive a quick call from a company called 3arc asking your thoughts on your purchase experience at Suttons Trucks. If you can spare just 7 minutes, your feedback would mean a lot to our team. We read every response we receive to help us to continue to raise the bar.
 

What do your scores mean?

We consider ourselves successful only when you rate us 9 or 10.

A score of 8 or below means we haven’t met your expectations — in fact, an 8 is considered unsatisfactory.

Your feedback directly impacts our business. We use these scores to measure and improve our performance internally, so please take a moment to provide a thoughtful rating — it truly matters to us.

If we didn’t quite earn a perfect 10/10, we’d love the chance to hear from you and make things right.

Thank you for your time, your feedback, and hopefully that 10 out of 10!