CONGRATULATIONS ON YOUR PURCHASE

When you purchase a new Kenworth from Suttons Trucks, you receive complimentary 12 months of access to PACCAR Connect.

PACCAR Connect is our GPS telematics service that provides vehicle data to help you get the best out of your fleet and will be accessible to you at

PACCARConnect.com.au. The vehicle data encompasses GPS tracking, vehicle performance and driver behaviours, providing you with insights into your fleets security, safety and efficiencies. This intelligent and user-friendly platform will enable you to stay in control of your logistics processes, and get the best out of your people and vehicles. Driver and fleet information is available via live tracking on desktop computer or mobile devices through easy-to-read and fully customisable dashboards and detailed reports that provide convenient and timely insights.

PACCAR Connect can also share vehicle data with third party fleet management systems, allowing you the ability to integrate PACCAR vehicles into your business.

A PACCAR Connect sticker affixed to the cabin indicates the devices presence on the vehicle. Once activated, the device will record and upload vehicle data to the PACCAR Connect cloud platform as authorised by law.

To activate your PACCAR Connect service, you will be required to complete a PACCAR Connect Agreement and return it to PACCAR via your PACCAR dealer contact.

Once your new truck is delivered you may receive a quick call from a company called 3arc asking your thoughts on your purchase experience at Suttons Trucks. If you can spare just 7 minutes, your feedback would mean a lot to our team. We read every response we receive to help us to continue to raise the bar.
 

What do your scores mean?

We consider ourselves successful only when you rate us 9 or 10.

A score of 8 or below means we haven’t met your expectations — in fact, an 8 is considered unsatisfactory.

Your feedback directly impacts our business. We use these scores to measure and improve our performance internally, so please take a moment to provide a thoughtful rating — it truly matters to us.

If we didn’t quite earn a perfect 10/10, we’d love the chance to hear from you and make things right.

Thank you for your time, your feedback, and hopefully that 10 out of 10!

Looking to explore the latest Kenworth merchandise to complement your new truck?
Our Parts Department stocks a wide range of genuine Kenworth items — from shirts and hats to kids’ gear, cooler bags, and accessories — so you can show off your Isuzu pride in style.

When you purchase a new Kenworth from Suttons Trucks, we cover all service labour costs - it is our way of welcoming you to the Suttons Trucks family.

Your complimentary service is due at whichever comes first:

• 1 month after delivery, or
• 7,000 kilometers, or
• 100 engine hours

Your Sales Contact
Mick Maranda
michael.maranda@suttonsarncliffe.com.au
0404 144 166

Suttons Trucks Reception
(02) 9335 9080

Service Department
(02) 9335 9077

Suttons Trucks Service Afterhours
0477 911 757

Suttons Trucks Parts Afterhours
0437 961 142

PACCAR Roadside Assistance
1800 4PACCAR / 1800 472 222

PACCAR Customer Care
(03) 9721 1500